FREQUENTLY ASKED QUESTIONS
The 10KM Coway Beat The Heat Run is a timed race with prizes awarded to winners of various race categories. Please click here for winners’ prizes.
The 5KM Fun Run is not a timed event. Runners of all ages participate and we encourage you to go as fast or as slow as you want.
We strongly recommend not running in the 10KM race but for the 5km Fun Run, it’s totally up to what you decide. However please consult your doctor before registering.
A little rain won’t stop the event! Though of course in the very unlikely situation of extreme weather conditions, and the event having to be cancelled, all participants will be informed through email (pre-event) or announcements (during event) as soon as possible. If there is an on site cancellation the participants shall receive the published entitlements.
To participate in the 10KM Coway Beat The Heat Run, you must be 16 years old and above as of 7th October 2018. Age restriction for 5km fun run is 16 years old and above as of 7th October 2018.
All participants, registered and unregistered aged below 16 years of age as of 7th October 2018 must be accompanied at all times by at least one registered adult being aged 16 years and above as of 7th October 2018.
Children below the age of 16 years as of 7th October 2018 can register if they wish to receive a Runner‘s Pack.
You can pay by credit card and Paypal through the online payment portal, which you will be directed to after you have completed the registration form.
Yes, bulk registration is possible. However you must have available all team mates information for the registration page.
You will receive an e-ticket upon your successful registration which will be sent to your registered email address. Do take note that a copy of the e-ticket, (hard or soft copy) is a compulsory document required during your Runner‘s Pack collection. Please remember to bring along your e-ticket and your NRIC (for Malaysian) or Photo ID card (for non-Malaysian) for verification during the Runner‘s Pack collection.
All entries are non-transferable, non-refundable and non-deferrable.
Unfortunately no. Changing the race category is not allowed after your registration.
Yes, you can make changes to your personal particulars by logging in to your account on the registration site.
Please note that changes to race events, race categories and apparel sizes are NOT considered as changes to personal particulars.
You are responsible to make all the necessary travel arrangements, as well as obtain all entry, exit, health and other relevant documents. Please contact the applicable Consulate or Embassy for these additional requirements.
As per the new requirement from the Malaysian Immigration Department, please state in the Disembarking Visitor Card the purpose of your visit to Malaysia is to participate in the particular event that you have registered for.
If in doubt, please contact the Malaysian Immigration Department by logging on to their website http://www.imi.gov.my.
Please refer to Race Information on the event website.
No. To ensure the safety of all participants, using any wheel-run objects during the race is not allowed. Any participants using wheel-run objects will be requested to exit the race course immediately by the security officers/officials.
Yes, baby prams / strollers are allowed in the course but are the sole responsibility of the participant.
There is ample parking at the event venue. There is a big open air car very near to the starting line of the race area, located near Gate 2 of MAEPS. Come early to secure your spot. First come first served.
No, there are ample parking spaces at the event venue. Kindly follow directions of car park officials on event day.
No. Pets are strictly not allowed on the race venue and race course.
Yes. There is a baggage check-in area near the race start line where participants can deposit their belongings. Participants are advised to carry minimal essentials to the race to remove any potential inconvenience of queuing up at the baggage check-in area to retrieve their belongings.
Please refrain from bringing valuables to the race venue. We do not accept luggage bags. Any items not collected after the event ends will be donated to charity.
Please refer to the Race Information on the event website for operation hours of the bag storage facility.
Manned first aid stations will be provided to attend to participants who are injured and/or unable to finish the race. Additionally, sweeper buses will transport participants who are injured and/or unable to finish the race back to the finish line towards the end of the race.
Flag off time for 10km will be 7.00am and the 5km run will be 7.30am respectively. Please come early to ensure that you have time to find parking and have enough time to prep yourself for the run.
Completion time 5km Fun Run : 9.30am
Completion time 10km Run : 9.00am
Times are subject to change according to the approval granted by the respective local authorities. Updated information will be available on the Race Information on the event website.
Participants who are unable to complete the run in the given time will be transported by shuttle bus to the finish line.
There are two type of cool zones for the 5km – mist and wind tunnels along the route designed to cool you off as you run.
There are three types of cool zones for the 10km – mist and wind tunnels, as well as water sprinklers along the route designed to cool you off as you run.
The cool zones are not compulsory and you may enjoy it at your own risk.
Race photographers will be taking lots of photos on-route. Camera and phones are fine, but if you want to get pictures right in the midst of the Fun Stations we recommend wrapping them in a plastic covering.
The festival and its interactive attractions are provided free of charge. However, there will be food and beverage concessions and vendors to make the Carnival even more enjoyable. A small amount might come in handy.
Yes. We encourage family and friends that aren’t participating to come and watch and enjoy the Carnival at the finish line.
RUNNER’S PACK COLLECTION
The Runner’s Pack collection will be done 2 weeks before the race day. An EDM will be sent out to participants 1 week before collection date.
Please refer to the chart for the size measurement. All sizes are Asian sizes and unisex cutting for the 5km race. Requests for change of T-shirt size will NOT be entertained at any point of time including during Runner’s Pack collection.
No. Unfortunately, Runner’s Pack can only be collected on the specific collection days.
No. Unfortunately, each runner is only entitled to get one Runner’s Pack and there will be no replacement.
No. Unfortunately, all Runners’ Packs not collected during the designated period will be forfeited.
No, without the bib or wrist tag, you will not be allowed to participate in the run on event day nor collect the medal. However, you may still enjoy the carnival and activities at the event.