FREQUENTLY ASKED QUESTIONS
The 10KM Coway Beat The Heat Run is a timed race with prizes awarded to winners of various race categories. Please click here for winners’ prizes.
The 5KM Fun Run is not a timed event. Runners of all ages can participate in this category and we encourage you to run at your comfortable speed.
We strongly recommend not running in the 10KM race but for the 5km Fun Run, it’s totally up to what you decide. However please consult your doctor before registering.
A little rain won’t stop the event! Though of course in the very unlikely situation of extreme weather conditions, and the event having to be cancelled, all participants will be informed through email (pre-event) or announcements (during event) as soon as possible. If there is an onsite cancellation the participants shall receive the published entitlements.
To participate in the 5KM Fun Run and 10KM Coway Beat The Heat Run, you must be 16 years old and above as of 30th June 2019.
Runners aged below 16 years old do not need to register, but they can register for adult tickets to be entitled to a complete race pack.
However, all participants aged below 16 as of 30th June 2019 must be accompanied at all times by at least one registered adult being aged 16 years and above as of 30th June 2019.
Kid tickets are applicable to children from age 0 to 12 ONLY.
Registered kids are entitled to receive race pack without T-shirt, bib and finisher medal. Should the kids would like to receive a complete race pack, they can register separately for adult tickets.
You can pay by credit card and Paypal through the online payment portal, which you will be directed to after you have completed the registration form.
Yes, bulk registration is possible. However, you must have all teammates’ information available for the registration page.
You will receive an e-ticket upon your successful registration, which will be sent to your registered email address. Do take note that a copy of the e-ticket, (hard or soft copy) is a compulsory document required during your Runners’ Pack collection. Please remember to bring along your e-ticket and your NRIC (for Malaysian) or Photo ID card (for non-Malaysian) for verification during the Runners’ Pack collection.
All entries are non-transferable, non-refundable and non-deferrable.
Unfortunately no. Changing the race category is not allowed after your registration.
Yes, you can make changes to your personal particulars by logging in to your account on the registration site.
Please note that changes to names of participants, race categories and apparel sizes are NOT considered as changes to personal particulars.
You are responsible to make all the necessary travel arrangements, as well as obtain all entry, exit, health and other relevant documents. Please contact the applicable Consulate or Embassy for these additional requirements.
As per the new requirement from the Malaysian Immigration Department, please state in the Disembarking Visitor Card the purpose of your visit to Malaysia is to participate in the particular event that you have registered for.
If in doubt, please contact the Malaysian Immigration Department by logging on to their website http://www.imi.gov.my.
Please refer to Race Information on the event website.
No. To ensure the safety of all participants, using any wheel-run objects during the race is not allowed. Any participants using wheel-run objects will be requested to exit the race course immediately by the security officers/officials.
Yes, baby prams / strollers are allowed in the course but are the sole responsibility of the participants.
There are ample parking spaces at the event venue. Parking is RM2 per entry.
Come early to secure your spot. We would advise all participants to be there earlier to avoid the last-minute rush. First come first served. Don’t miss our warm up session.
Unfortunately, no. There are ample parking spaces at the event venue. Kindly follow directions of car park officials on event day. Alternatively, you can also take the LRT and e-hailing rides to the location. We would advise all participants to be there earlier to avoid the last-minute rush. Don’t miss our warm up session.
Pets are strictly NOT allowed on the race venue and race course.
Yes. There is a baggage check-in area near the race start line where participants can deposit their belongings. Participants are advised to carry minimal essentials to the race to remove any potential inconvenience of queuing up at the baggage check-in area to retrieve their belongings.
Please refrain from bringing valuables to the race venue. We do not accept luggage bags. Any items not collected after the event ends will be donated to charity.
Manned first aid stations will be provided to attend to participants who are injured and/or unable to finish the race.
Additionally, sweeper buses will transport participants who are injured and/or unable to finish the race back to the finish line towards the end of the race.
Tentatively, the flag off time for 10km will be 6.50am and the 5KM Fun Run will be 7.10am respectively. Please come early to ensure that you have time to find parking and have enough time to prep yourself for the run.
Completion time 5KM Fun Run : 9.00am
Completion time 10KM Run : 8.30am
Times are subject to change according to the approval granted by the respective local authorities. Updated information will be available on the Event Guide mailed to participants week of the event.
Participants who are unable to complete the run in the given time will be transported by sweeper bus to the finish line.
The festival and its interactive attractions are provided free of charge. However, there will be food and beverage concessions and vendors to make the Carnival even more enjoyable. A small amount might come in handy.
Yes. We encourage family and friends that aren’t participating to come and watch and enjoy the Carnival at the finish line.
RUNNER’S PACK COLLECTION
The Runners’ pack can be collected at KL Gateway Mall on 22nd – 23rd June (Saturday – Sunday) from 10.00am – 10.00pm daily.
Please refer to the chart for the size measurement. All sizes are Asian sizes and unisex cutting for the 5KM Fun Run race. Requests for change of T-shirt size will NOT be entertained at any point of time including during Runners’ Pack collection.
No. Unfortunately, Runners’ Pack can only be collected on the specific collection days.
Unfortunately, no. All Runners’ Pack must be collected at the mentioned venue with specific time.
No. Unfortunately, each runner is only entitled to get one Runner’s Pack and there will be no replacement.
No. Unfortunately, all Runners’ Packs not collected during the designated period will be forfeited.
You are allowed to participate the run on the event day but you are not entitle to receive finisher medal. However, you may still enjoy the carnival and activities at the event.