A Virtual Run is a race that you register online and can complete at your own pace, time and place - whether it's outside or inside of your home.
All Malaysians and non-Malaysians currently residing in Malaysia may participate as long as you are 16 years old and above as of 1st November 2020.
Yes, RM10 from each Coway Run 2020 ticket purchase will be donated to Coway's Happy Water Project. For more information, please click here
The Coway Run 2020: Change The Game is not a timed event. This is a 40KM virtual run with Levels 1 to 4 to be achieved from 1 November to 29 November.
Participants are strongly encouraged to run at your comfortable speed and pace, at any time and any place while adhering to all prevalent physical distancing measures.
We absolutely encourage all activities which are beneficial to your overall health and wellness. However, as the health of each individual varies, please consult with your doctor for your best plan of action moving forward.
Not to worry as Coway Run 2020: Change The Game is a virtual run where you may run anytime between 1 November to 29 November.
If there is bad weather and participants are unable to run under safe conditions, wait for good and safe weather before continuing to run and accumulate your distance.
A kind reminder to please follow prevalent physical distancing guidelines when you do your run.
This year's run is slightly different as we are hosting our very first virtual run. To accommodate this virtual run, Coway Run 2020 will be using a platform called VRace by Sportheroes to ensure seamless experience when participating in the run.
For more information on the platform, kindly scroll down and view the VRACE BY SPORTHEROES section in this FAQ.
You can pay by credit card or debit card via Paypal online payment portal on Eventbrite, which you will be directed to after completing the registration form.
Here are a few things that you can do to ensure you have a successful transaction:
If you still can't purchase the tickets when using the same card, please try using another card to make the purchase.
Yes, bulk registration is possible. However, you must have all teammates' information available at the point of registration.
You will receive a confirmation email upon your successful registration, which will be sent to your registered email address.
Your confirmation email will include the details of the unique code and the URL link for you to register an account on VRace by Sportheroes. Click on the URL link in the confirmation email to register an account on VRace by Sportheroes and sync your running app.
All entries are non-transferable, non-refundable and non-deferrable.
Yes, you can make changes to your personal particulars by logging in to your account on the registration site.
However, please note that names of participants and apparel sizes are final once registered and changes may not be made.
Sportheroes is a platform that promotes sport and well-being by engaging sport communities using technology compatible with majority of tracking devices, some of which are listed below:
VRace by Sportheroes is a platform that is specifically made for virtual running events such as Coway Run 2020 : Change The Game Virtual Run.
It allows you, as our participant, to record the distance you have covered for this virtual run event by registering and syncing your preferred app to this platform.
The steps are easy! After purchasing a ticket on our Eventbrite page, you will receive a confirmation email with a unique code and the VRace by Sportheroes URL link.
Step 1: Click on the VRace by Sportheroes URL Link to enter our event page on Sportheroes
Step 2: Register and create an account on VRace by Sportheroes
Step 3: Sync your preferred running app to VRace by Sportheroes and key in your unique code (from the confirmation email)
Step 4: Upon successfully creating an account on VRace by Sportheroes and syncing your app – start running to reach all 4 Levels.
Note: Your distance covered will only be recorded once the run period begins (From 1 November to 29 November).
No. You will only need to register and sync your running app once on VRace by Sportheroes.
Once done, before every run, just ensure you turn on your running app that you've synced it with.
Failing to sync your app successfully OR turning on your app before every run might lead to the distance you've covered not being recorded.
There are several ways for you to achieve your distance/KM – which you can do outside and inside of your home:
For Running and Walking, ensure you are moving around (and not running at the same spot), for your distance/KM to count.
If for any reason, your distance/KM has not been reflected on Sportheroes account, you can manually upload your data to the platform. See below for the steps:
There are a few reasons as to why this could happen, see below to name a few:
In this instance, please email [email protected] for further assistance and we will revert within 48 hours.
Yes, you can change your running app that you've previously synced to your VRace by Sportheroes account.
However, take note that VRace by Sportheroes allows only one app to be synced at a time.
All participants of Coway Run 2020: Change The Game Virtual Run will receive both a Starter Kit AND a Finisher Kit in two phases of deliveries:
After registration, kindly allow 4 weeks for the delivery.
Once the run period has ended on 29 November, kindly allow 3 to 4 weeks for the delivery.
No. Unfortunately, as we still need adhere to the SOP for RMCO, all Starter Kits and Finisher Kits will only be delivered through mail. There will be no physical location where you can collect the kit.
Hence, please ensure that you key-in the correct mailing address during registration and you are available to receive the kits.
Please refer to the chart below:
Please send an email to [email protected] and we will get back to you with an answer within 48 hours.