FREQUENTLY ASKED QUESTIONS

A Virtual Run is a race that you register online and can complete at your own pace, time and place - whether it's outside or inside of your home.

All Malaysians and non-Malaysians currently residing in Malaysia may participate as long as you are 16 years old and above as of 1st November 2020.

Yes, RM10 from each Coway Run 2020 ticket purchase will be donated to Coway's Happy Water Project. For more information, please click here

The Coway Run 2020: Change The Game is not a timed event. This is a 40KM virtual run with Levels 1 to 4 to be achieved from 1 November to 29 November.

Participants are strongly encouraged to run at your comfortable speed and pace, at any time and any place while adhering to all prevalent physical distancing measures.

We absolutely encourage all activities which are beneficial to your overall health and wellness. However, as the health of each individual varies, please consult with your doctor for your best plan of action moving forward.

Not to worry as Coway Run 2020: Change The Game is a virtual run where you may run anytime between 1 November to 29 November.

If there is bad weather and participants are unable to run under safe conditions, wait for good and safe weather before continuing to run and accumulate your distance.

A kind reminder to please follow prevalent physical distancing guidelines when you do your run.

This year's run is slightly different as we are hosting our very first virtual run. To accommodate this virtual run, Coway Run 2020 will be using a platform called VRace by Sportheroes to ensure seamless experience when participating in the run.

For more information on the platform, kindly scroll down and view the VRACE BY SPORTHEROES section in this FAQ.

REGISTRATION

You can register here

You can pay by credit card or debit card via Paypal online payment portal on Eventbrite, which you will be directed to after completing the registration form.

Here are a few things that you can do to ensure you have a successful transaction:

  • Ensure that you have enabled the 'online transaction' feature on the card that you are using to purchase the Coway Run 2020 tickets. You can verify this with your respective bank.
  • Ensure you allow the pop-up feature on your web browser.
  • Ensure you have a sufficient amount in your debit card before doing the transaction.

If you still can't purchase the tickets when using the same card, please try using another card to make the purchase.

Yes, bulk registration is possible. However, you must have all teammates' information available at the point of registration.

You will receive a confirmation email upon your successful registration, which will be sent to your registered email address.

Your confirmation email will include the details of the unique code and the URL link for you to register an account on VRace by Sportheroes. Click on the URL link in the confirmation email to register an account on VRace by Sportheroes and sync your running app.

All entries are non-transferable, non-refundable and non-deferrable.

Yes, you can make changes to your personal particulars by logging in to your account on the registration site.

However, please note that names of participants and apparel sizes are final once registered and changes may not be made.

VRACE BY SPORTHEROES

Sportheroes is a platform that promotes sport and well-being by engaging sport communities using technology compatible with majority of tracking devices, some of which are listed below:

VRace by Sportheroes is a platform that is specifically made for virtual running events such as Coway Run 2020 : Change The Game Virtual Run.

It allows you, as our participant, to record the distance you have covered for this virtual run event by registering and syncing your preferred app to this platform.

The steps are easy! After purchasing a ticket on our Eventbrite page, you will receive a confirmation email with a unique code and the VRace by Sportheroes URL link.

Step 1: Click on the VRace by Sportheroes URL Link to enter our event page on Sportheroes

Step 2: Register and create an account on VRace by Sportheroes

Step 3: Sync your preferred running app to VRace by Sportheroes and key in your unique code (from the confirmation email)

Step 4: Upon successfully creating an account on VRace by Sportheroes and syncing your app – start running to reach all 4 Levels.

Note: Your distance covered will only be recorded once the run period begins (From 1 November to 29 November).

No. You will only need to register and sync your running app once on VRace by Sportheroes.

Once done, before every run, just ensure you turn on your running app that you've synced it with.

Failing to sync your app successfully OR turning on your app before every run might lead to the distance you've covered not being recorded.

There are a few reasons as to why this could happen, see below to name a few:

  • The app did not successfully sync to your VRace by Sportheroes account
  • The running app is not compatible with VRace by Sportheroes platform
  • Weak network connection could result in your distance not being recorded

In this instance, please email [email protected] for further assistance and we will revert within 48 hours.

Yes, you can change your running app that you've previously synced to your VRace by Sportheroes account.

However, take note that VRace by Sportheroes allows only one app to be synced at a time.

COWAY RUN KIT DELIVERY

All participants of Coway Run 2020: Change The Game Virtual Run will receive both a Starter Kit AND a Finisher Kit in two phases of deliveries:

  1. After registration, you will receive the Starter Kit which consists of the Canvas Bag, Official Run T-shirt, Coway Towel, Tattoo Sticker and ONE FREE GIFT of Coway Water Bottle OR Coway Water Pouch, while stocks last.

    Refer here for the size chart for the Official Run T-shirt

  2. Once the run period has ended, you will then receive the Finisher Kit which consists of the Medal and the Achievement Badges you have earned.

After registration, kindly allow 4 weeks for the delivery.

Once the run period has ended on 29 November, kindly allow 2 to 3 weeks for the delivery.

However, if you completed the 40KM objective before the run period is over, you will be able to get the Finisher Kit early on. Kindly allow 2 to 3 weeks for delivery upon completing the 40KM Coway Run 2020: Change The Game Virtual Run.

No. Unfortunately, as we still need adhere to the SOP for RMCO, all Starter Kits and Finisher Kits will only be delivered through mail. There will be no physical location where you can collect the kit.

Hence, please ensure that you key-in the correct mailing address during registration and you are available to receive the kits.

Please refer to the chart below:

Please send an email to [email protected] and we will get back to you with an answer within 48 hours.

RULES & REGULATIONS

  • Runners must be a registered participant of Coway Run 2020: Change The Game Virtual Run to receive the Run Kits and qualify to win Badges and prizes.
  • Coway Run 2020: Change The Game Virtual Run is open to both citizens and non-citizens residing in Malaysia, above the age of 16 years old as of 1 November 2020.
  • There are no refunds, transfers or deferrals allowed.
  • Tickets must be purchased via the official Coway Run 2020: Change The Game Virtual Run Eventbrite Page.
  • Coway Run 2020: Change The Game Virtual Run participants may run the 40KM objective from 1 November to 29 November at any time and any place.
  • Coway Run 2020: Change The Game Virtual Run participants can collect the following achievement badges whenever a milestone is achieved:

  • Note: Participants will only receive the achievement badges in their FINISHER KIT based on the milestones achieved throughout the period of the Run from 1 - 29 November 2020.
  • Coway Run 2020: Change The Game Virtual Run uses the VRace by Sportheroes platform to collect and record the distance participants have covered during the Run period.
  • Coway Run 2020 participants must ensure that whenever they are running for the purpose of accumulating distance to earn Badges or prizes, they must use the running/fitness app they've synced to their VRace by Sportheroes account, and remember to turn it on before every run. Failing to do so may result in the distance covered not being recorded.
  • Coway Run 2020: Change The Game virtual run participants must ensure the delivery address entered during registration on the Eventbrite page is valid and correct, as both the STARTER KIT and FINISHER KIT will be delivered to said address.
  • Coway Run 2020: Change The Game virtual run participants will receive their STARTER KIT via registered courier 4 weeks after successful registration.
  • Coway Run 2020: Change The Game virtual run participants will receive their FINISHER KIT via registered courier 2 to 3 weeks after after the Run period ends on 29 November.
  • Shipping and handling of the Starter and Finisher Kits is included in the Coway Run 2020: Change The Game virtual run ticket fees, so no other payment is necessary after registration. However, if you fail to receive the parcel after multiple delivery attempts, there may be additional courier fees incurred.
  • The Boss Fight is a Sunday event open to all Coway Run 2020: Change The Game virtual run registered participants for the chance to win attractive prizes.
  • There will be a total of FOUR Boss Fight events taking place from 7:00AM to 11:00AM on 8 November, 15 November, 22 November and 29 November 2020.
  • Coway Run 2020: Change The Game virtual run participants who wish to partake in the Boss Fight are required to run a minimum of 1KM at any location during the time frame allocated for this event.
  • Boss Fight winners are randomly selected. Once shortlisted, they will be required to answer 1 question correctly.
  • Boss Fight winners will be announced on the cowayrun.com.my website and Coway Malaysia official Facebook, and winners will need to contact Coway's Official Account on Facebook or Instagram with the following information:

    I am Coway Run W1 Boss Fight winner for Prize

    Name:
    Address:
    I.C.:
  • The Boss Fight prizes will only be delivered via courier to the winners when the Coway Run 2020: Change The Game virtual run campaign ends (allow up to 2 to 3 weeks after the Run ends).